Job Information
Adecco US, Inc. Ice Machine Technical Support in Vernon Hills, Illinois
Adecco is hiring immediately for Ice Machine Technical Support jobs with a local client in Vernon Hill, IL. Pay starting at $60,000-$75,000 Annually and competitive benefits with options such as medical, dental, vision, and 401(k). After you apply, you will have a chance to schedule an immediate interview!
These Ice Machine Technical Supports require an Associate's degree or Air Conditioning / Refrigeration Education Certificate, or at least 1 year of equivalent experience and an EPA Refrigerant Usage Certification, Types I & II. Experience as a technician in the field is highly preferred. As an Ice Machine Technical Support, you will be responsible for providing clear and timely solutions to customer inquiries relating to various refrigerator and HVAC maintenance, including other similar fields of maintenance inquiries.
Job Responsibilities:
Responds to inquiries received on incoming service lines promptly and effectively.
Provides scheduled on-call 24/7 Technical Line support.
Provides support for National Accounts projects and ensures follow-up.
Provides support for Consumer Products calls and determines actions following Matrix Guidelines.
Identifies and documents inquiry sources.
Compiles a monthly summary of inquiries, detailing quantity, source, and problem identification.
Provides technical assistance and service support for received inquiries.
Recognizes and reports major field service problems through the WATS line activity.
Assists Installation Coordinator with technical support, contacting agents, and processing invoices.
Responds to routine correspondence request for service assistance.
Reviews and verifies labor warranty claims for processing.
Functions as a field service representative in the field when required.
Presents Field Service Meetings (as needed basis).
Minimal field work required (as needed basis).
Click on Apply Now to be considered for this role in Vernon Hill, IL.
Pay Details: $65,000.00 to $70,000.00 per year
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.