Job Information
Adecco US, Inc. Cust Service Reps Needed in San Juan, Puerto Rico
Optum Rx
Start Date: 8/5
Salary: $13p/h
Candidates must have full availability (Monday to Sunday) to work any of our 5 x 8 schedules during our normal business hours of 7:00am to 1:00am AST.
Primary Responsibilities
• Provide phone support to address the needs of members or providers, taking care to thoroughly understand the type of assistance required
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Research complex issues across multiple databases and work with support resources to resolve member or provider issues and/or partner with others to resolve escalated issues
• May assist customers in navigating UnitedHealth Group websites while encouraging and reassuring them to become self-sufficient in using our tools
• May contact care providers (doctors offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
Required Qualifications:
• High school diploma or GED
• 1+ years of customer service experience analyzing and solving customer problems OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Intermediate Windows PC navigation proficiency or higher and ability to navigate in multiple systems
• Available to work (40 hours/week) Monday - Sunday. Flexible to work any of our 5 x 8 or 4 x 10 schedules during our normal business hours of (7:00am to 12:00am)
• Bilingual Spanish/English proficiency
Preferred Qualifications:
• Prior health care experience
• Previous Data Entry experience
• Knowledge of medical or health insurance terminology
Pay Details: $13.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.