Adecco US, Inc. Jobs

Primary Responsibilities:

Assist Medicare-eligible individuals telephonically in the following ways:

• Answer incoming phone calls from prospective members and identify the type of assistance and information the customer needs with the goal to convert the caller to a qualified lead and ultimately sale

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems

• Using knowledge of the product portfolio to accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs

• May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services

• Assist the prospect in completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines

• Meet the goals established for the position in the areas of sales quota, attendance, and other performance criteria

• Meet and maintain requirements for agent licensure, appointments, and annual product certification

• Agents will abide by all UHS Policies and Procedures including but not limited to regarding Certification, Compliance and any other UHS Policy and Procedure outlined in the SOW and in the Standard Operating Procedures.

Required Qualifications for Non-Licensed Agents:

• High School Diploma or higher degree completed

• Ability to obtain Health & Disability Insurance License for Puerto Rico

• Ability to obtain additional insurance licenses if required by business

• 3+ months of experience in a call center or similar structured work environment

• Proficiency with computers and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their ability of phone and non-phone activities

• Fully Bilingual Spanish/English proficiency

Required Qualifications for Licensed Agents:

• High School Diploma or higher degree completed

• Health & Disability Insurance License for Puerto Rico

• Ability to obtain additional insurance licenses if required by business

• 3+ months of experience in a call center or similar structured work environment

• Proficiency with computers and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their ability of phone and non-phone activities

• Fully Bilingual Spanish/English proficiency

Pay Details: $13.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.