Job Information
Adecco US, Inc. Customer Service Representative in Menands, New York
ADECCO CURRENTLY IS HIRING FOR A Customer Service Representative FOR ONE OF OUR TOP CLIENTS! Pay rate: $ 25.25/hr
Syracuse or Albany, NY
Hybrid, one day in office
12 month contract
• Act as the primary point of contact for customers to provide support, resolve issues, and ensure customers' electric service orders are communicated and delivered against service level agreements.
• Process electric service request agreements so that customers can have service construction work completed.
• Develop and process billing for customer costs per applicable tariffs and policy for electric service projects.
• Complete the design and cost estimates for simple electric service work so that project planning, permitting, construction and other stages can be completed.
• Develop and maintain relationships with other business teams to support customers' requests for electric service.
• Develop and review data to ensure customer satisfaction, project timeliness, and business efficiency.
• Identify and support process improvements for customer satisfaction and efficiency .
Qualifications:
Education: Bachelor's degree preferred or equivalent work experience. A minimum of 2 years of in a customer support role. Experience in utility industry is a plus.
The successful candidate must have knowledge of customer service techniques, strategies and approaches.
Aptitude for learning new software and data entry.
Excellent oral and written communication and interpersonal skills.
Ability to develop positive customer relations; anticipate, identify, respond to customer needs and facilitate customer loyalty.
Work independently to resolve customer concerns and problems, in accordance with the job description and training.
Pay Details: $25.25 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.