Adecco US, Inc. Jobs

Adecco is assisting their client with their search for Customer Service Representatives.

Type: 40hrs/wk. Contract

Location: Remote, open to anyone in EST, CST, MST, and PST excluding CA

Pay: 16.00

Duration: 1 year (or possible temp-to- hire/ based on performance)

Shift: Hours of operation after training: Monday through Friday 7 AM to 10 PM EST, open availability required

Training hours: 3 weeks, Monday through Friday, 10 AM to 6:30 PM EST, 100% Mandatory Attendance

Description:

Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, lenders and agents for products and programs. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. 100% inbound phone time.

Job Responsibilities

• Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast-paced call center environment. This is done by identifying and providing services and solutions by processing payments, updating customer information, updating billing information, verifying coverage for third parties, resolving telematics inquiries, utilizing available tools to identify and transfer cross sell opportunities, and assisting with online portal.

• Provides first call resolution for aligned work and routes customers to the appropriate party to resolve issues outside of scope.

• Follow department guidelines for account documentation.

• Adhere to standard operating procedures and consistently utilizes resources provided.

• Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, leads generation, and reliability.

• Billing experience preferred

IMPORTANT: This job is being recruited for by Adecco’s National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must Apply Now.

Pay Details: $16.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance