Job Information
Adecco US, Inc. Service Account Representative in Chino, California
ADECCO CURRENTLY IS HIRING FOR A Service Account Representative FOR ONE OF OUR TOP CLIENTS! Pay rate range: $25-$28/hr
Chino, CA
12 month contract
Plan, direct, or coordinate the actual distribution or movement of a service to the customer while developing long term customer relationships and maximizing account penetration and customer retention with building owner accounts.
Communicates with store managers, maintenance personnel, and other customer personnel as needed.
Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
Maintain customer records using customer based automated systems.
Prepare service repair quotes per customer specific ROEs as needed.
Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.
Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
Strong communication skills, verbal and written, required.
Intermediate to advanced proficiency in Microsoft Office Suite.
Strong organizational, time management skills.
Flexibility to work outside normal working hours, as required.
Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
High level of professionalism and diplomacy.
Handles confidential matters and issues where the highest level of discretion and decorum.
Demonstrated ability to making decisions, learn quickly, thinking rationally and exercising good judgment.
Work effectively in diverse team environment.
Strong attention to detail, and ability to manage multiple, competing deadlines.
Proven sales and customer services skills.
Pay Details: $25.00 to $28.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.